rovqelix™ is operated by Beijing ShanBao Jixiu Technology Co., Ltd. The owner is Deng MingGang, and the website is rovqelix.com.

rovqelix™ focuses on cleaning and household supplies.

Orders are typically processed within 1–3 business days after payment is confirmed.

Estimated standard delivery is typically 7–15 business days after dispatch. Actual delivery timing may vary depending on the destination and delivery conditions.

Please contact us as soon as possible if you need to change or cancel an order. Such requests can only be accommodated before fulfillment or shipment when operationally possible.

Eligible products may be returned within 30 calendar days after delivery.

Contact service@rovqelix.com before sending anything back. Please provide the applicable order information and the reason for the request.

Customers are responsible for return shipping costs for preference-based returns. If an item is damaged, defective, incorrect, or materially different from its description due to our error, an appropriate solution will be provided without additional return cost where applicable.

Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

The payment methods available for an order are displayed during checkout and may vary depending on the circumstances of the transaction.

Payment information is handled through the applicable checkout and payment-processing systems. For your protection, do not send complete card numbers, card security codes, PINs, or online-banking passwords to customer support.