Terms and Conditions

These Terms and Conditions apply to purchases made through rovqelix.com. They describe the general rules concerning products, orders, payment, processing, delivery, order changes, cancellations, returns, and refunds.

1. Seller and Operating Company

rovqelix™ is operated by Beijing ShanBao Jixiu Technology Co., Ltd. These Terms and Conditions apply to purchases made through rovqelix.com.

2. Business Information

Brand: rovqelix™

Website: rovqelix.com

Operating Company: Beijing ShanBao Jixiu Technology Co., Ltd.

Owner: Deng MingGang

Business Category: Cleaning and Household Supplies

Business Address: No. 211, Building 7, Ground-Floor Commercial Unit, Tongguan 2nd Area, Majuqiao Town, Beijing Economic and Technological Development Area (Tongzhou), Beijing, China

3. Products and Prices

Product information, pricing, availability, and other applicable details are presented on the relevant product page or during checkout. Where permitted by applicable requirements, obvious pricing or typographical errors may be corrected.

4. Orders

Submitting an order does not prevent the order from being reviewed for payment authorization, product availability, delivery restrictions, or suspected fraudulent activity.

If an order cannot be fulfilled, the applicable order may be cancelled and an appropriate refund may be provided.

5. Payment

Available payment methods are displayed during checkout. Payment information may be handled by authorized third-party payment providers.

Customers are responsible for providing accurate billing, shipping, and contact information when placing an order.

6. Order Processing and Delivery

Orders are generally processed within 1–3 business days after payment has been confirmed.

Estimated delivery is generally 7–15 business days after dispatch. Actual delivery timing may depend on the destination, carrier operations, customs processing, and other applicable conditions.

Any applicable shipping charges or free-shipping conditions are presented during checkout before an order is submitted.

7. Order Changes and Cancellation

If you need to request an order change, address correction, or cancellation, please contact us as soon as possible.

Such requests can only be accommodated before fulfillment or shipment and where operationally possible.

8. Returns and Refunds

Eligible products may be returned within 30 calendar days after delivery.

Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

9. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, incorrect, or materially different from the applicable product description, please contact us promptly.

When appropriate, please provide the order information and supporting photos or other relevant details so that the matter can be reviewed.

10. Consumer Protection

These Terms and Conditions do not limit consumer rights that cannot be excluded under applicable consumer-protection requirements.

11. Contact

For questions concerning an order or these Terms and Conditions, please contact:

Email: service@rovqelix.com

Phone: +86(471)4251888

Business Hours: Monday–Friday, 10:00–17:00 (UTC-7)

Operating Company: Beijing ShanBao Jixiu Technology Co., Ltd.

Business Address: No. 211, Building 7, Ground-Floor Commercial Unit, Tongguan 2nd Area, Majuqiao Town, Beijing Economic and Technological Development Area (Tongzhou), Beijing, China