Payment & Security

Payment & Security

Clear information about checkout, payment processing, transaction security, and payment support.

Checkout Available payment methods are displayed during checkout.
Verification Transactions may be subject to payment authorization.
Support Payment questions can be directed to our customer service team.

Payment Methods

The payment methods currently available for an order are displayed during checkout. Available options may vary depending on the circumstances of the transaction.

Payment Authorization

A transaction may be subject to authorization or verification before an order is accepted. Your bank, card issuer, or payment provider may request additional verification or decline a transaction according to its own procedures.

Protect Your Payment Information

For your security, never send complete credit or debit card numbers, card security codes, PINs, online-banking passwords, or other sensitive payment credentials to customer support.

Order Total

Before payment is submitted, review the order summary presented during checkout. The applicable product prices, shipping charges, discounts, taxes, and final order total are displayed according to the order.

Currency and Financial Institution Charges

Prices are shown in the currency displayed on the website or during checkout. A bank, card issuer, or financial institution may apply currency-conversion, foreign-exchange, international-transaction, or other financial-service charges.

Declined or Pending Transactions

If a payment is declined, review the billing and payment information entered during checkout. Your bank or payment provider may be able to provide additional information concerning the transaction.

A pending transaction may represent a temporary authorization rather than a completed charge.

Payment Support

Email: service@rovqelix.com

Phone: +86(471)4251888

Business Hours: Monday–Friday, 10:00–17:00 (UTC-7)