1. Return Period

Eligible products may be returned within 30 calendar days after delivery.

2. Return Conditions

To qualify for a return, the item should be:

• Unworn
• Unwashed
• Unused
• In its original condition
• Accompanied by original tags and packaging where reasonably applicable

Proof of purchase or the applicable order information is required for return processing.

3. Starting a Return

Before sending an item back, contact service@rovqelix.com with the relevant order information, the item you wish to return, and the reason for the request.

Photos or other supporting information may be requested where relevant to the return issue.

4. Return Address

Do not send a return to the business address listed on this website unless our customer support team specifically instructs you to do so.

Once a return request has been approved, the applicable return instructions and return address will be provided.

5. Return Shipping

Preference-Based Returns: Customers are responsible for return shipping costs for preference-based returns, including a change of mind, style preference, or ordering the wrong item, unless applicable requirements provide otherwise.

Damaged, Defective, or Incorrect Items: If an item arrives damaged, defective, incorrect, or materially different from its product description due to our error, we will provide an appropriate return, replacement, or refund solution without additional return cost where applicable.

6. Refunds

Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

Your bank or payment provider may require additional time to post the refunded amount.

7. Exchanges

If you require a different item, contact customer support. Depending on the circumstances and product availability, a return followed by a new order may be used instead of a direct exchange.

8. Order Cancellation

If you need to cancel an order, contact us as soon as possible. Cancellation can only be accommodated before fulfillment or shipment when operationally possible.

Once an order has been dispatched, the applicable return process applies.