1. Business and Website

rovqelix™ is operated by Beijing ShanBao Jixiu Technology Co., Ltd. through rovqelix.com.

Owner: Deng MingGang

2. Products and Pricing

Product information, prices, availability, and applicable purchase details are displayed on the relevant product page or during checkout.

Where permitted by applicable requirements, obvious pricing or typographical errors may be corrected.

3. Orders

Submitting an order does not prevent the order from being reviewed for payment authorization, product availability, delivery requirements, or suspected fraudulent activity.

If an order cannot be fulfilled, an appropriate cancellation or refund may be provided.

4. Payment

Available payment methods are displayed during checkout. Payment information may be processed through applicable payment providers.

Customers are responsible for providing accurate billing, shipping, and contact information.

5. Processing and Delivery

Orders are typically processed within 1–3 business days after payment is confirmed.

Estimated standard delivery is typically 7–15 business days after dispatch. Actual delivery timing may vary depending on destination, carrier operations, customs, and other circumstances.

6. Shipping Charges

Applicable shipping charges are shown during checkout before an order is submitted. Any applicable free-shipping offer or threshold will be presented according to its stated conditions.

7. Changes and Cancellation

Requests to change an order, correct a delivery address, or cancel an order should be submitted as soon as possible.

Such requests can only be accommodated before fulfillment or shipment when operationally possible.

8. Returns and Refunds

Eligible products may be returned within 30 calendar days after delivery, subject to the Return & Refund Policy.

Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

9. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, incorrect, or materially different from its product description, contact customer support promptly with the applicable order information and supporting details.

10. Consumer Rights

Nothing in these Terms & Conditions is intended to exclude or limit consumer rights that cannot legally be excluded under applicable requirements.