1. Order Processing

Orders are typically processed within 1–3 business days after payment has been confirmed.

Order processing time is separate from the delivery period.

2. Estimated Delivery

Estimated standard delivery is typically 7–15 business days after dispatch.

Delivery timing is an estimate and may vary depending on the destination, carrier operations, customs procedures, weather, public holidays, regional conditions, or other circumstances affecting transportation.

3. Shipping Charges

Applicable shipping charges are displayed during checkout before the order is submitted.

If a free-shipping offer or applicable free-shipping condition is available, the relevant terms will be shown on the website or during checkout.

4. Fulfillment

Orders may be fulfilled according to the applicable inventory and delivery arrangements. The fulfillment location may differ from the registered business address.

5. Tracking

Tracking information will be provided where available after an order has been dispatched.

After shipment, the carrier system may require additional time before the first tracking event becomes visible.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

If an address error is discovered, contact us as soon as possible. An address change cannot be guaranteed after fulfillment has started or after the parcel has been transferred to the carrier.

7. Delayed or Lost Shipments

If tracking has not updated for an extended period, a parcel appears to be lost, or another delivery issue occurs, contact service@rovqelix.com with your order information.

If tracking shows a delivery as completed but you believe the parcel was not received, contact customer support with the relevant order details so the delivery issue can be reviewed.

8. Customs, Duties & Taxes

Where import duties, taxes, or customs charges apply, the amount and responsibility may depend on the destination and applicable requirements. Any charges known to be collected during checkout will be displayed before payment.